From the time you submit your request for help you will receive communication via email of any updates made to your ticket. This article describes how you can provide updates to your Support Associate, monitor progress and even provide feedback on how the Support Associate did in solving your problem.
You can interact with your ticket from your email program for from the the Support Center Home page.
From your email program
Every time an update is made to your ticket, you will receive an email showing you the update that was made. You will also be given an opportunity to reply to the email with any comments or answers to questions your Support Associate may have asked you.
Simply reply to the email and put your comments/answers at the top of the email. The ticket will automatically update in our Support Center and the assigned Support Associate will receive a notification that you have provided the necessary feedback.
This process can continue until the ticket is resolved.