Common Issues

What do I do if my e-mails aren’t sending?
If e-mails are not sending go to the Set Up menu Click on the Service Status option. Clicking this option will open a page that displays if the service is...
Tue, Jan 17, 2017 at 11:07 AM
Why are my closed surveys missing from the list when I try to send a Group Email?
A survey will be available for a Group Email up to 90 days after the close date. After the 90 days expire, the survey will no longer appear on the list.  Wh...
Wed, Jul 5, 2017 at 11:23 AM
Why are there no recipients when I try to send a Group Email?
If the survey is not open yet, the group e-mail can't 'see' the recipients yet.  The solution is to click the re-create list (clock option) i...
Wed, Feb 1, 2017 at 3:48 PM
How can I avoid Group Emails going to "SPAM"?
We recommend that customers ‘white-list’ the CoursEval servers IP address. For hosted clients here is the list of IP's that need to be white-listed.
Tue, Jan 17, 2017 at 11:13 AM
What message gets sent when someone requests their username or password?
The default Group Email message template  “Log-in Information” is the message that is sent to faculty and students who forget their username or password.  ...
Fri, Mar 13, 2020 at 1:29 PM
How can I send emails to select groups?
Using the Group Email Manager wizard, choose to send emails to students, faculty, and/or administrators attached to surveys using the first choice (Message ...
Tue, Jan 17, 2017 at 11:25 AM
Why are my scheduled e-mails missing in the Group Email Manager List screen?
The second filter named ‘Year—Month Sent’ needs to set as SHOW ALL. Make sure the ‘Year-Month Created’ displays the current month and the ‘Status’ drop down...
Tue, Jan 17, 2017 at 11:26 AM
How to Add a Bulleted list to a Group E-mail Message
Here is an example of how to add a bullet list to a paragraph of group email: <ul> <li>Students should check their email account for an ema...
Mon, Jan 30, 2017 at 9:56 AM
How to Create a Link to an Email Address in a Group Email Message
Here is an example of how to add a link to an email address in a group email: Please e-mail <a href="mailto:webmaster@example.com">Jon D...
Mon, Jan 30, 2017 at 10:02 AM
How do I send a Group Email to faculty or students when I am using custom start and end dates?
The first step is to create messages that are a hybrid of an announcement and reminder for both faculty and students. For students, a generic message lettin...
Fri, May 4, 2018 at 3:51 PM